Privacy Policy

This Privacy Policy describes how https://cidos.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. Additional information may be collected if you contact us for customer support.

We define "Personal Information" as any information that can uniquely identify an individual, including but not limited to:

• Device Information: Collected automatically when you access our Site via cookies, log files, web beacons, tags, or pixels.
  • Examples: Web browser version, IP address, time zone, cookie information, visited sites or products, search terms, and Site interactions.
  • Purpose: To load the Site accurately and perform analytics for optimization.
  • Shared with: Shopify (our processor).
• Order Information: Collected from you directly.
  • Examples: Name, billing/shipping address, IMEI number, payment details (credit card numbers, email, phone number).
  • Purpose: To fulfill contracts, process payments, arrange shipping, communicate with you, screen for fraud, and provide tailored advertising.
  • Shared with: Shopify (our processor).
• Customer Support Information: Collected from you directly.
  • Examples: Name, billing/shipping address, payment details, email, phone number.
  • Purpose: To provide customer support.
  • Shared with: Our vendors.

Sharing Personal Information

We may share your Personal Information with service providers to facilitate services and contract fulfillment. We may also share information to comply with legal obligations, such as responding to subpoenas, search warrants, or other lawful requests.

Using Personal Information

We use your Personal Information to:

• Offer products and services
• Process payments
• Ship and fulfill orders
• Provide updates on products, services, and promotions

Lawful Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Public interest tasks
• Legitimate interests that do not override your fundamental rights and freedoms

Retention of Information

We retain your Personal Information unless you request its deletion. For erasure requests, refer to the "Your Rights" section.

Automated Decision-Making

We do not engage in fully automated decision-making that significantly impacts individuals. However, Shopify employs limited automated decision-making to prevent fraud, such as:

• Temporary denylist of IPs linked to repeated failed transactions
• Temporary denylist of credit cards linked to flagged IPs

Your Rights (GDPR)

If you are an EEA resident, you have the right to:

• Access your Personal Information
• Request corrections, updates, or erasure
• Port your information to another service
• Object to automated decision-making

To exercise these rights, contact us using the details below.

Cookies

Cookies enhance your browsing experience by remembering preferences and actions. We use various types of cookies:

• Necessary Cookies (for website functionality, customer logins, and checkouts)
• Analytics Cookies (to track website performance and user interactions)
• Advertising & Social Media Cookies (for marketing and social media engagement)

You can manage cookies through browser settings or visit www.allaboutcookies.org for more details.

Do Not Track Signals

Currently, we do not respond to "Do Not Track" signals due to inconsistent industry standards.

Changes to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements.

Contact Information

For inquiries or complaints regarding our privacy practices, please contact us at:

Email: info@cidos.co.uk